Frequently Asked Questions
Where are we based?
Our Store and Massive appliance Warehouse is in Geebung Brisbane.
Our delivery drivers are based in Geebung Brisbane but we also use couriers to deliver to your door.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. We try our best to match you with one which is affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is your Delivery Policy?
All items are delivered by our delivery team which consists of experienced professionals. You will be contacted on the delivery day to schedule a time and ensure someone is home to receive the item. For all online orders, our drivers will require customers to sign a delivery receipt. Please note that our delivery policy is strictly to the front door.
Removal of the old appliances and carrying the items inside the house is free for flat houses, yet please make sure you inform the shop if stairs are on the way and extra charges will be applied depending on the conditions. In some cases, more than one delivery staff may be required, so please advise us with accurate information. In instances where our drivers feel unsafe or are unable to carry the appliance upstairs or inside the house, the item will be placed in a safe spot at the front door.
What is Installation Policy?
Our delivery staff are also able to install washing machines and dishwashers. If you require your appliances to be installed, you need to inform the shop prior to delivery. Please note that extra charges would apply for installation which depends on the location and its circumstances.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was not as advertised.